We, the members of the Washington Communications Department are committed to excellence in public safety, providing a vital link between residents and visitors of our city and its three emergency services. We are committed to providing the fastest and most efficient response to calls possible, while striving to collect and disseminate requests for service in a professional and courteous manner.
As Communication Officers we are the first component of the public safety response team. Without leaving the workplace, we are first to ‘arrive on the scene’. Using our acquired skills we gather and relay information, provide pre-arrival instructions, track each incident, process and update information as situations unfold.
We are pledged to the highest standard of integrity, ethics, excellence and teamwork in our performance. In carrying out our mission, we help to save lives, protect property, stop crime and prevent loss through fire; thus making The City of Washington a safer community in which to live, work and visit.